USD/Euro/AUD/CAD etc payouts delays 18th Jan

admin
Site Admin
Posts: 3629
Joined: Fri Mar 09, 2012 10:36 pm

USD/Euro/AUD/CAD etc payouts delays 18th Jan

Unread post by admin »

Hi all, got this mass email from the bank at 6:15pm today:

Dear Valued Customer,

We are aware that some of our customers may be experiencing a delay in receiving trade confirmations and the release of their payments. The issue relates to system developments and upgrades conducted over the weekend of January 13-15 2023, to modernise our infrastructure.

Please be assured, that we are working diligently to address the issue and return to normal operations as soon as possible.

We extend a sincere apology for any inconvenience this may cause.

________________________________________________________________________________________________________________________

We'll continue sending them so they arrive asap once the bank has fixed the issue.
Landline - 02080508019 12midday - 2pm Mon - Fri - feel free to call us.

Smurfette77
Posts: 26
Joined: Mon Jul 13, 2015 5:31 pm

Re: USD/Euro payouts delays 18th Jan

Unread post by Smurfette77 »

Hi, will this affect our payouts? I usually receive $$ in the bank by this time but it still hasn't appeared today. Should we expect delays? Thanks

admin
Site Admin
Posts: 3629
Joined: Fri Mar 09, 2012 10:36 pm

Re: USD/Euro payouts delays 18th Jan

Unread post by admin »

Hi, sorry CAD also yes. Affecting all payouts that have a USD currency as settlement.
Landline - 02080508019 12midday - 2pm Mon - Fri - feel free to call us.

admin
Site Admin
Posts: 3629
Joined: Fri Mar 09, 2012 10:36 pm

Re: USD/Euro payouts delays 18th Jan

Unread post by admin »

Hi all, just off call with bank, they expect the issues to be fixed end of this current week.
Landline - 02080508019 12midday - 2pm Mon - Fri - feel free to call us.

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