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Payout requests not received
Posted: Mon Nov 26, 2018 5:39 pm
by Smurfette77
Hi, I sent payout requests almost a week ago but so far I haven't received anything. Not sure if that's partially due to thanksgiving weekend or if my requests just got lost in the shuffle somehow. Getting worried as I have to travel in a few days and need to start booking tickets/accommodations ASAP.
Appreciate it if you could look into this, thanks! (For PennyHume)
Re: Payout requests not received
Posted: Tue Nov 27, 2018 1:28 am
by admin
Hi, 21st request noted as sent on system but not sent via bank sorry. I will re-send that payout now plus the IWC payout.
Thanks for letting me know.
Re: Payout requests not received
Posted: Tue Nov 27, 2018 7:32 pm
by Smurfette77
Phew, thanks so much! I got the email from Transferwise. I don't think I was sent the IWC payment though?
Re: Payout requests not received
Posted: Tue Nov 27, 2018 11:55 pm
by admin
Hi, for the one I done IWC (full 100%) was transferred. I believe staff then came along and processed your latest request also, so second email from TW should be arriving.
Thanks
Re: Payout requests not received
Posted: Wed Nov 28, 2018 5:41 pm
by Smurfette77
Just received the 2nd email from Transferwise, everything looks in order now. Thanks admin!